Privacy Policy

2024/05/24

This Privacy Policy, as amended or otherwise changed from time to time (the ‘Privacy Policy’ or ‘Policy’), explains the manner in which FEATrading OÜ, 16856677, Harju maakond, Tallinn, Kesklinna linnaosa, Tornimäe tn 5, 10145 (hereinafter ‘FEATrading’ or the ‘Company’) maintains and discloses user information obtained through its website https://fea-trading.com (the ‘Site’) and subdomains such as https://doc.fea-trading.com, https://my.fea-trading.com, https://checkout.fea-trading.com. The terms ‘we,’ ‘us,’ and ‘our’ refer to the Company. By using the Site, you (‘User’) consent to the data practices prescribed in this Privacy Policy.
Your Personal Data is processed under this Privacy Policy and in accordance with applicable legislation, including the General Data Protection Regulation (2016/679) (‘GDPR’) and the applicable national data protection laws (‘Data Protection Law’).

The Company acts as data controllers of your Personal Data.

On occasion, the Company may revise this Privacy Policy to reflect changes in the law, our personal data collection and use practices, the features on the Site, or advances in technology. If material changes are made to this Privacy Policy, the changes will be prominently posted on the Site.

What if I do not want to accept this Privacy Policy?

By using this Site, you signify your acceptance of this Policy. If you do not agree to this Policy, please do not use our Site. Your continued use of the Site following the posting of changes to this Policy will be deemed as your acceptance of those changes. In case you disclose any Personal Data regarding any third person (e.g., your employee, management board member, co-worker, contracting party, etc.) to us, you are obliged to refer them to this Policy.

What information does the Company collect?

We collect Personal Data and Anonymous Data, as described below. We may collect Personal Data from you, such as:

• first and last name
• email and mailing addresses
• address
• date of birth
• gender
• phone number
• other

If you provide us feedback or contact us via email, we will collect your name and email address, as well as any other content included in the email, in order to send you a reply.

Some information is collected automatically by our servers:

• Our servers (which may be hosted by a third-party service provider) collect information from you, including your browser type, operating system, Internet Protocol (‘IP’) address (a number that is automatically assigned to your computer when you use the Internet, which may vary from session to session), domain name, and/or date/time stamp for your visit.
• As is true of most websites, we gather certain information automatically and store it in log files. This information includes IP addresses, browser type, Internet service provider (‘ISP’), referring/exit pages, operating system, date/time stamp, and clickstream data.
• Like many online services, we use cookies to collect information. ‘Cookies’ are small pieces of information that a website sends to your computer’s hard drive while you are viewing the website.
• We retain information on your behalf, such as transactional data and other session data linked to your account. We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data).

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data).

How does the Company use the information it collects?

In general, Personal Data you submit is necessary for contacting you in the context of the delivery of products or services and administering such products and services. Also, we use your Personal Data in the following ways:

• Facilitate the creation of and secure account on network.
• Identify and perform identity verification through a service provider.
• Provide improved administration of Site and services.
• Improve the quality of experience when interacting with Site and services.
• Send a welcome email to verify ownership of the email address provided when account was created.
• Send administrative email notifications, such as account activity, transaction processing, security or support, and maintenance advisories.
• Notify about important changes to Terms and Conditions.
• Respond to inquiries related to employment opportunities or other requests.

The Company may sell user and/or Anonymous Data to any third-party for marketing purposes.

Marketing and newsletter subscriptions.

We collect information about your behavior within the application to offer you interesting information and offers regarding our services and products. This information includes your profile information, user status, account, and trading account information. This information is processed automatically and you as a user will notice it by seeing more relevant content when signed in. We do not share this information with third parties. The processing of such personal data is based on our legitimate interest to develop and promote our services and products. If you have subscribed to our mailing list, we will send you information on our new activities, events, and products. We can also send special offers directed to a special user group, users of a certain region, etc. Adding you to our mailing lists is based on your consent. You may also unsubscribe from the mailing list anytime by clicking the unsubscribe link at the bottom of each message.

Customer support.

In case you need to contact our customer support, our support personnel will handle your contact information and the contents of your communication. Please do not share any sensitive data in your communication with our customer support. You can contact our customer support through various means. Depending on the means of communication you choose, we’ll process the following contact details: – Your IP address (chat support) – Phone number (phone support, SMS support) – Email (email support) – User ID of an instant messaging app (QR code, support through an instant messaging app). We keep a record of the contents of the support tickets to make sure that you receive quality service and to develop our products and services. If you contact us by calling our support number, please note that we also record the phone calls for the same purposes. The processing of your personal data in connection with your communication with our customer service is based on the service agreement between you and the Company as well as our legitimate interest to follow up on the quality of our customer service, to verify the actions taken based on your request and to develop our service in the future.

How does the Company share my Personal Data?

It may be necessary to disclose your information to comply with any law, court orders, or government request, defend against claims, investigate or bring legal action against illegal or suspected illegal activities, enforce our Terms, or protect the rights, safety, and security of the Company, our users, or the public. We may share your Personal Data with third-party service providers to provide you with the services that we offer you through our Site. All third-party service providers that we share your data with shall be requested to only process your data in accordance with instructions from us and comply fully with this Privacy Policy, any applicable data protection laws and any other appropriate confidentiality and security measures. We may also share your personal data with competent authorities when this is necessary to comply with a legal obligation, court order or comparable official order issued by an authorized authority. We may share some or all of your Personal Data in connection with or during negotiation of any merger, financing, acquisition or dissolution transaction or proceeding involving sale, transfer, divestiture, or disclosure of all or a portion of our business or assets. In the event of an insolvency, bankruptcy, or receivership, Personal Data may also be transferred as a business asset. If another company acquires our company, business, or assets, that company will possess the Personal Data collected by us and will assume the rights and obligations regarding your Personal Data as described in this Privacy Policy. The Site may contain links to other third-party websites which are regulated by their own privacy policies. The Company is not responsible for the privacy policies of these third-party websites even if they were accessed using the links from our site.

How long do we store your personal data?

We keep the data you have provided to us on your user account for the whole period of your customer relationship and as long as it is necessary with regard to the purposes of the processing described above.

What legal rights do you have in relation to your information?

Under certain circumstances, you have the following rights under data protection laws in relation to your personal data:

• Request access to your personal data.
• Request correction of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Right to withdraw consent.

You also have the right to lodge a complaint with a Data Protection Authority (‘DPA’) if you think that your Personal Data is being processed incorrectly or your rights have been violated by the Company. The Estonian Data Protection Inspectorate is available at http://www.aki.ee/en.

Children’s Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us.

If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers. If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent’s consent before We collect and use that information.

Change of personal data

Certain information provided during the registration process cannot be modified once configured. This is particularly true for the email address submitted during registration and the country selected upon initiating your first subscription with our payment service partners, PayPal and Stripe.

However, if you have chosen to use Paddle for your payments, you are permitted to change your selected country at any time. Please note that these restrictions are in place to ensure the security and integrity of your account and our services. We appreciate your understanding and cooperation.

NO FEE IS USUALLY REQUIRED

You will not have to pay a fee to access your personal data (or to exercise any of the other rights).

Request the transfer of your personal data to you or to a third-party. We will provide to you, or a third-party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent. Please note that in certain circumstances it may be still lawful for us to continue processing your information even where you have withdrawn your consent if one of the other legal bases is applicable.

How can you send requests regarding your information?

You can make a request regarding your information by emailing contact@fea-trading.com.

Unless you have made a corresponding request, we will retain your information for as long as your account has not been closed or as needed to provide you access to your account. If you wish to close your account, please choose “Delete Account” in the Account Settings by logging in to your personal Dashboard. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our Terms.

Upon successful deletion of your user account, all remaining subscriptions associated with your account will be immediately invalidated. Consequently, you will no longer have access to our products and services. Please be aware that this action is irreversible and will result in the permanent loss of your account data and subscription benefits. We recommend careful consideration before proceeding with account deletion.

Where do we store your Personal Data?

The information we collect is primarily stored on secure servers managed by Hetzner GmbH, Germany. We will take all steps reasonably necessary to ensure that personal information is treated securely and in accordance with this Privacy Policy and that any third parties that we share your information with are bound to employ similar organizational and technical measures to ensure your information’s security.

What security precautions does the Company take to protect me?

We take the protection of your personal information seriously. We use industry-standard data encryption technology and have implemented restrictions related to the storage of and the ability to access your personal information. However, despite all of our efforts, please note that no transmission over the Internet or method of electronic storage can not be guaranteed to be 100% secure.

Google Analytics Usage

Our website uses Google Analytics, a web analytics service provided by Google, Inc. (‘Google’). Google Analytics uses ‘cookies’, which are text files placed on your computer, to help the website analyze how users use the site.
The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.
Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.
By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. You can refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.
For more information on how Google uses data when you use our website, please refer to Google’s privacy policy located at www.google.com/policies/privacy/partners/.

Use of Cookies

www.fea-trading.com (the Website) uses cookies on its websites. Below you can find more information about cookies and their use at www.fea-trading.com.

Please note that this Cookie Notice is an integral part of the privacy policy, and the terms used herein without definition shall have the meaning assigned to them.

What are cookies?

Cookies are small text files containing information about e.g., your device, network, connection, your browsing habits, as well as your preferences and interests. These files are stored on your terminal equipment such as your computer or mobile device when you visit a website. Cookies can be set by the website you are visiting (so-called first-party cookies) or by other websites (so-called third-party cookies) Cookies allow a website to recognize a certain device. After a cookie has been placed, it is sent back to the originating website on each subsequent visit, or to another website that recognizes that cookie, in order to develop a record of the visitor’s online activity.

Cookies are used to make the website work properly and to make navigating between different pages more efficient. Cookies allow the website to remember your preferences and make your user experience smoother. They can also be used for analyzing the use of a website or the services offered on that website. Cookies can furthermore be used for offering you online advertising that is targeted to meet your preferences and interests.

Types of Cookies We Use

We use two types of cookies, ‘session cookies’ and ‘persistent cookies.’ Session cookies are temporary cookies that remain on your device until you leave our website, while persistent cookies remain on your device until they expire or are manually deleted.

What kind of cookies are used on www.fea-trading.com and why?

1. Strictly necessary cookies

We use cookies that are necessary for the website to function. These cookies enable you to move around the website and provide access to certain parts or features of the website. Cookies enabling certain features on the website are usually set in response to your actions and requests on the page. These cookies do not gather any such information that could be used to track where you’ve navigated on the internet or to target online marketing to you. If you want to continue using this website, this category of cookies cannot be disabled. Strictly necessary cookies will be stored for a few minutes and then expire.

2. Analytics cookies

We use analytics cookies to collect analytics data, such as the number of visits, the popularity of the separate pages, movement around the website, and traffic sources, to understand how visitors use our website. This data is analyzed in an aggregate and anonymized form and is used to measure and improve the performance of our website, as well as the quality of the services provided on it, to better meet our visitor’s needs.

To process such analytics data, we use analytics tools provided by third parties, such as Google Analytics. The analytics data is processed in the aggregate and does not allow the identification of a single user; however, it does include certain technical information related to the visitor, such as the visitor’s IP address, which can be linked to an individual website visitor’s session.

Our website uses Google Analytics, a web analytics service provided by Google, Inc. (‘Google’). Google Analytics uses ‘cookies’, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.
Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.

By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. You can refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. For more information on how Google uses data when you use our website, please refer to Google’s privacy policy located at www.google.com/policies/privacy/partners/.

If you do not allow these cookies we will not know if you have visited our site before and will not be able to monitor its performance. The analytical cookies will be stored for 30 days.

3. Targeting cookies

Our advertising partners may set Targeting Cookies on your device through our site. These cookies do not store directly identifiable information about you but are based on uniquely identifying ID which recognizes your browser and internet device. These cookies are used to track your online behavior across multiple websites and to create a profile of your interests based on your online activity. This profile is then used to generate customized and thus more relevant advertisements for you. The targeting tools used on this website include Facebook.

The targeting cookies will be stored for 2 (two) years. If you want to opt-out of having your web browsing information used for targeting purposes, please use the Facebook opt-out. If you do not allow these cookies, you will experience less targeted advertising.

4. Cookies set by third-party websites

When using our website, you may be directed to other websites, such as application stores or social media platforms. These websites may use their own cookies. We do not have control over the placement of cookies by other websites you visit, even if you are directed to them from our website.

Your Choices Regarding Cookies

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Please note, however, that this may prevent you from taking full advantage of the website.

Changes to Our Cookie Policy

Any changes we may make to our Cookie Policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our Cookie Policy.

Contacting Us

If you have any questions about our Privacy Policy as outlined above, please contact us at contact@fea-trading.com.